Claims
Our Service Includes ASE Certified Claims Adjusters
Our Claims Adjusters use advanced technologies and provide personal service to enhance your claims experience. Your Claims Adjuster will work with you and your repair facility to resolve your claim quickly and fairly.
Claims Administration
Customers or their repair facilities can report a claim online or by telephone.
- Registration is not required to report a claim online.
- Customer registration is required to check the status of a claim online.
As a registered user of our website, you’ll be able to view:
- Claim History
- Claim Status
- Claim Milestones
- Claim Payments
The Manage MyAutoShield feature is coming soon!
Click here to access the document upload feature
1597 COLE BLVD, SUITE 200, LAKEWOOD, CO 80401-3418
Protect the vehicle from further damage
Do not operate the vehicle as it could result in further damage
Pull your vehicle off the road and shut off the engine when any of the lights/gauges indicate a problem
Use your Roadside Assistance benefit
Present your MyAutoShield Vehicle Service Contract to the repair facility
Ask the repair facility to contact American Auto Shield prior to proceeding with repairs
If you had emergency auto repairs performed outside normal business hours and did not receive prior authorization:
Contact American Auto Shield no later than the 1st business day after emergency repairs are performed.
Emergency repairs must meet the following criteria:
- The need for repair is immediate and the administrator’s office is closed
- The mechanical breakdown or failure must prevent you from safely operating your vehicle
- The mechanical breakdown or failure must be covered by your contract
- The total cost of the repair and/or replacement must not exceed $250
Easy 3-steps claims process
Roadside Assistance Services
Administered by Roadside Protect, Inc. Roadside Protect, Inc., is powered by The American Traveler Motor Club, Inc., in AK and CA.
24/7/365 Service
866.222.7869 Choose Option #3
Coverage for towing service if your vehicle cannot be started or driven
Coverage for service to change an inflated spare if your vehicle has a flat or damaged tire
Coverage for dispatch to provide locksmith or emergency service if you misplace, break, or accidentally lock your keys in your vehicle
Coverage for battery recharging services if the battery for your vehicle fails
Coverage for a service vehicle to deliver oil, fuel, or water in case it is necessary for the operation of your vehicle. You are responsible for the cost of the oil and fuel. In the event that local state regulations prohibit the delivery of flammable materials (e.g., gas), you may have your vehicle towed to the nearest gas station.
Coverage for winching services, provided your vehicle is within 100 feet of a public road (excludes off-road driving)
Roadside services may not be available in all states and may vary by state. Please refer to your actual contract for specific coverage limits and conditions.
Rental Car & Trip Interruption
Administered by Roadside Protect, Inc. Roadside Protect, Inc., is powered by The American Traveler Motor Club, Inc., in AK and CA.
Your MyAutoShield Vehicle Service Contract provides rental car reimbursement:
- As soon as the repair estimate is received and coverage is determined
- If your vehicle becomes inoperable and must remain at the repair facility as a result of an authorized mechanical breakdown or failure authorized for four (4) or more hours of labor
You must have an authorized and coverable claim to receive rental car reimbursement.
Your MyAutoShield Vehicle Service Contract provides rental car coverage, when applicable, from any licensed vehicle rental company of your choice. Many repair facilities have loaner cars or have a rental facility on-site. However, if your repair facility does not provide rental cars, contact your local rental car company and retain your receipt.
Your MyAutoShield Vehicle Service Contract provides motel/restaurant expense coverage:
- As soon as the repair estimate is received and coverage is determined
- If your vehicle becomes inoperable more than 100 miles from your home and must remain at the repair facility overnight as a result of an authorized mechanical breakdown or failure
You must have an authorized and coverable claim to receive trip interruption reimbursement.
You must have an authorized and coverable claim to receive rental car or trip interruption reimbursement. Please read the actual contract documents for important details on coverage, limits, conditions and terms.
Submit your receipt:
Click here to access the document upload feature
1597 COLE BLVD, SUITE 200, LAKEWOOD, CO 80401-3418